To make the biggest impression on a potential or existing customer is to do all you can to present the best customer service experience. It starts with how you greet them, listening attentively and understanding their needs and being able to provide solutions to what they need. Even following-up to assure satisfaction will help you score high marks in this important deliverable. Each encounter can lead to opportunities to being able to serve their request. Handle each interaction with care and with the intent to leave the best impact you can.
